Programs & Services

At PEP, our Outpatient Services provide flexible, personalized care designed to support individuals while they continue living in their community.

This is not a one-size-fits-all approach: each individual begins with an assessment, and we craft a treatment plan that fits their goals, schedule, and strengths.

Our Intensive Outpatient Program (IOP) offers a higher level of structured care for individuals who need more support than traditional outpatient therapy—while still maintaining independence in their daily lives.

This program provides a comprehensive treatment approach that balances clinical therapy, peer support, and recovery-oriented services. Participants attend multiple sessions each week to focus on stabilization, recovery, and skill-building in a safe, supportive environment.

Many individuals experience both mental health challenges and substance use disorders at the same time. At PEP, our Co-Occurring Disorders Program provides integrated, compassionate care that treats the whole person—not just the symptoms.

Integrated, Whole-Person Care

Our approach combines mental health treatment, addiction recovery, and life-skills development into a single coordinated plan. We address the connections between emotional wellness and substance use so clients can achieve long-term recovery and stability.

This program provides a holistic approach to harm reduction and abstinence using the stages of change model. Services and supports are crafted individually, and sobriety is not a criteria for services.

Our Case Management Services help individuals navigate the complex systems of care that impact their daily lives. At PEP, we believe that recovery is stronger when people have access to the right resources, advocacy, and consistent support.

What We Do

Our case managers work alongside each individual to identify needs, set goals, and remove barriers to stability. Through a personalized, strengths-based approach, we help clients connect to the services and opportunities that promote independence and wellness.

Our Outreach Services are rooted in one simple belief: every person deserves to be seen, supported, and connected to hope.

PEP’s outreach team meets individuals where they are—on the street, in shelters, hospitals, or community spaces—to provide immediate support and a pathway to ongoing care. Through trust-building and consistent presence, we help people take the first steps toward stability and recovery.

This program provides wraparound services to families headed by single head-of-households receiving Temporary Assistance for Needy Families (TANF) and who are addicted to substances. The goal is to stabilize family functions sufficiently so that the addicted parent can enter substance abuse treatment, with the goal of returning to support their family through employment. Services include assessment and referrals for ancillary services, employment training, placement and support, childcare and parent training, and transportation services.
Located at 2002 Clipper Park Road, 410-366-4299

This residentially based, comprehensive program provides a total rehabilitation experience for individuals exiting the forensic mental health system. This is a highly therapeutic program, incorporating a 12 step approach to abstinence, with earned privileges through positive rehabilitation outcomes.

Contact Information:
FACT Program (410) 764.8560

A self-contained, individualized program for individuals with mental illness who are deaf and/or deaf blind, focusing on skills acquisition, symptoms assimilation, language acquisition, and community integration.

Contact Information:
TTY (410) 764.9118

A self-contained, individualized program for individuals with mental illness who are deaf and/or deaf blind, focusing on skills acquisition, symptoms assimilation, language acquisition, and community integration.

Contact Information:
TTY (410) 764.9118

Stable housing is the foundation of recovery. Through our Specialized Property Management Program, PEP provides safe, affordable, and well-maintained housing for individuals working toward independence and community reintegration.

What We Provide

Our property management team ensures that each residence offers more than just a place to live — it provides a supportive environment where residents can focus on recovery, stability, and personal growth.

People Encouraging People has been in the business of providing affordable housing for people with limited incomes for over ten years. Today, with a portfolio of over 60 properties, PEP provides housing in a wide range of settings throughout Baltimore City and County. Although support services are often also provided to tenants, they are not a requirement of leasing. Single family homes, duplexes and small apartment complexes, all beautifully maintained by PEP staff, offer the opportunity for full community participation that many of our tenants might not otherwise enjoy.

Contact: Facility Department, (410) 366.4299
Located at 22 S. Howard Street

Individualized in-home support services are provided in the client’s home. Support may include assistance with mediation management, symptom’s monitoring and management, home management, self-care, community integration, money management and accompaniment to medical or other appointments.

Located at 4201 Primrose Avenue, 410-764-8560

Structured, residentially based training and support services, with integrated clinical treatment, are provided in PEP owned housing. These services, aimed at the development of skills, modification of behavior, improvement in symptoms management, and procuring resources, are provided in accordance with assessed and expressed needs, and range from several hours per week to daily 24-hour support. The goal for some is movement to less structured supports; for others, the goal is to maintain their current level of support.

Located at 4201 Primrose Avenue, 410-764-8560

On-the-job coaching is provided to assist with job orientation, on-the-job training and to intervene with any difficulties the employee or employer may encounter. Support is also provided to employer regarding ADA compliance, incidental training of other workers, and performance assessment information.

Located at 4201 Primrose Avenue, 410-764-8560

This activity involves matching a client’s work skills with available jobs. Using a highly individualized approach, job developers assess available jobs and match them with the skills, readiness factors, and specific needs of job seekers. Individual, competitive placements are the preferred outcome, with part-time, enclave and other special employment arrangements available for those who need them.

Located at 4201 Primrose Avenue, 410-764-8560

Located at 4201 Primrose Avenue, 410-764-8560

A continual cycle of 16 week classes are offered to adults with psychiatric illness in a wide range of topics designed to meet the rehabilitation needs of participants. The focus of the program is on skill attainment relative to all aspects of community living. The goal of the program is to prepare participants for employment services, a return to post-secondary education, and a move to a more independent housing arrangement.

A continual cycle of 16 week classes are offered to adults with psychiatric illness in a wide range of topics designed to meet the rehabilitation needs of participants. The focus of the program is on skill attainment relative to all aspects of community living. The goal of the program is to prepare participants for employment services, a return to post-secondary education, and a move to a more independent housing arrangement.

Located at 4201 Primrose Avenue, 410-764-8560

A program designed to meet the needs of adults who are diagnosed with a mental illness and a co-occurring substance abuse disorder. The program uses an abstinence model with a twelve-step focus and is holistic in its approach to skill acquisition, community integration, relapse prevention and pre-employment services.

Located at 4201 Primrose Avenue, 410-764-8560

Designed for elders with serious and persistent mental illness, this therapeutic program has a focus on wellness and community integration. The goal of the program is to help participants in maintaining their health, home and independence throughout their retirement years.

Located at 4201 Primrose Avenue, 410-764-8560

A therapeutic program for individuals experiencing persistent and severe symptoms of schizophrenia, this program has a focus on personal adjustment to one’s disability. The goal of the program is to assist participants to learn the skills needed to minimize the impact of symptoms on their ability to live independently in the community.

Located at 4201 Primrose Avenue, 410-764-8560

Similar to community support services, this service is aimed at serving people who, for various reasons, are not able to benefit from other traditional services. Staff to client ratios are 1:15 or less. Advocacy, service coordination, resource procurement, counseling, support and skills training take place in the clients’ location of choice, with an emphasis on prolonged engagement.

Contact Information
410-366-4299

A mobile, evidence-based practice of integrated psychiatric, substance abuse and somatic treatment provided by transdisciplinary teams in the community.

Contact Information
Baltimore City Team, 410-358-9570
Forensic Teams, 410-358-9570
Anne Arundel County Team, 410-768-0123
Prince George’s County Team, 301-429-8950
Montgomery County, 240-777-4797

Provides facility-based individual and group psychotherapy, supportive therapy, pharmacological therapy and medication management services.

Contact Information
4201 Primrose Avenue, 410-764-8560